Where do I find answers to my Questions about everything in this shop?
Welcome to our FAQs! We understand that you may have questions about our products, shipping, returns, and more. To help you make the best purchasing decisions, we’ve compiled a list of the most common queries we receive. If you don’t find the answer you’re looking for, please feel free to reach out to our customer support team—we’re here to help!
1. What types of products do you sell?
We offer a diverse range of products, including fashion items, kids' clothing, watches and accessories, T-shirts, shirts, technology items (like Bluetooth earphones and iPhone cases), female makeup, and meditation yoga mats.
2. What is the quality of your products?
We pride ourselves on providing quality products at affordable prices. Each item is carefully selected to meet our high standards.
3. How can I return an item?
If you're not completely satisfied with your purchase, you can return it within 30 days. Please note that clearance items cannot be returned.
4. How long does shipping take?
Shipping typically takes 7-15 days. You will receive a tracking number to monitor your order’s progress.
5. Do you offer international shipping?
Currently, we primarily ship within [insert specific countries/regions]. Please check our shipping policy for more information.
6. What payment methods do you accept?
We accept various payment methods, including major credit/debit cards and digital wallets. You can view all options at checkout.
7. Can I track my order?
Yes, once your order is shipped, you will receive a tracking number via email to track its delivery status.
8. What if my product arrives damaged or defective?
We’re sorry to hear that! Please contact our customer support team within 48 hours of receiving your item, and we will assist you with a replacement or refund.
More questions? Reach out to us at support@schonedream.com
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